International Shipping Times

You will be offered a choice of several economical shipping methods for your order during checkout. We strive to ship all customer orders within one business day of payment verification. Certain items sold on our website may ship directly from the manufacturer and are not stocked in one of our warehouses (including certain personalized items). These types of items must first be shipped to us from the vendor and as a result, these items may take up to 7 to 15 days before shipping to the destination country. We do not make partial shipments for international orders; thus all international orders will ship once all items are in stock.

International Shipping Options

We ship our products to over 125 international locations, including Canada and Mexico and several U.S. Territories. We offer several shipping options to better meet the cost and delivery needs of our international customers. These services are provided by large international parcel delivery service providers (DHL and FedEx) that operate throughout the world. Package transit times noted below reflect the typical transit times experienced for the Company’s international shipments; and may differ due to border clearance delays. Services provided include the following –

  • International Economy - Service offered to our customers that are looking for an inexpensive alternative and are willing to accept delivery of their order within 5 to 10 business days (Monday – Friday) from the time of shipment from our distribution facility. You should expect your package to be delivered by the Postal Service carrier in your country, but other delivery partners may also be utilized. PLEASE NOTE: Customers utilizing this service are responsible for the payment of all duties, taxes and other import fees imposed on shipments at the time of delivery. These charges vary from country to country, will be paid by our carrier and customers will be required to reimburse our carrier for these charges at the time of delivery.
  • International Standard - Service that many of our customers find attractive as it is offered for all items that we sell. Package transit times vary in different regions of the world, but generally average 4 to 9 business days (Monday – Friday) from the time of shipment from our distribution facility. This service offers full package tracking to the final destination. Your package will be delivered by the local Postal Service or a delivery partner in your country. All duties, taxes and other import fees imposed on shipments utilizing this service are included in the shopping cart to allow you to understand the full cost of the transaction at the time you finalize your order. No additional payments to the parcel delivery carrier will be required, upon delivery.
  • International Priority - Service offers a balance of a reasonably quick delivery for a modest premium for our international customers. This service is available for all items that we sell and deliveries are generally made within three to seven days from the time of shipment from our distribution facility. The International Priority service offers full package tracking to the final destination. All duties, taxes and other import fees imposed on shipments utilizing this service are included in the shopping cart to provide you with visibility of the full cost of the transaction at the time you finalize your order. No additional payments to the parcel delivery carrier will be required, upon delivery.
  • International Express - Quickest delivery option that we offer to our international customers. This service is available for all items that we sell and deliveries are generally made within two to five days from the time of shipment from our distribution facility. International Express service offers full package tracking to the final destination. All duties, taxes and other import fees imposed on shipments utilizing this service are included in the shopping cart to allow you to understand the full cost of the transaction at the time you finalize your order. No additional payments to the parcel delivery carrier will be required, upon delivery.

Duties and taxes are not refundable, even in the event of a refused delivery. If an order is refused, the customer will be responsible for any additional duties and taxes on returned items, as well as the original and return shipping fees that are incurred.

Commercial Invoices and Declared Values

All shipments outside of the U.S. must include a commercial invoice. The declared values on the invoice for each shipment must equal the purchase price of the items included in the shipment. We are prohibited by law from lowering or changing the amounts for any declared values, or marking the package as anything but merchandise. We include all shipping charges on the commercial invoice as required by the carriers we utilize. We do not include the shipping charges in the value of the item. All shipments outside of the U.S are subject to inspection by customs and border security authorities.

Shipments to Australia

Effective July 1, 2018, all shipments to Australia for orders of less than AUD$1,000 are subject to Australian Goods and Services Taxes (GST). These taxes will be collected in the shopping cart at the time you complete your order and are remitted directly to the Australian government based on the new regulations. Please contact your local customs office for more details.

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      You will be offered a choice of several economical shipping methods for your order during checkout. We strive to ship all customer orders within one business day of payment verification. Certain items sold on our website may ship directly from the manufacturer and are not stocked in one of our warehouses (including certain personalized items). These types of items must first be shipped to us from the vendor and as a result, these items may take up to 7 to 15 days before shipping to the destination country. We do not make partial shipments for international orders; thus all international orders will ship once all items are in stock.

      International Shipping Options

      We ship our products to over 125 international locations, including Canada and Mexico and several U.S. Territories. We offer several shipping options to better meet the cost and delivery needs of our international customers. These services are provided by large international parcel delivery service providers (DHL and FedEx) that operate throughout the world. Package transit times noted below reflect the typical transit times experienced for the Company’s international shipments; and may differ due to border clearance delays. Services provided include the following –

      • International Economy - Service offered to our customers that are looking for an inexpensive alternative and are willing to accept delivery of their order within 5 to 10 business days (Monday – Friday) from the time of shipment from our distribution facility. You should expect your package to be delivered by the Postal Service carrier in your country, but other delivery partners may also be utilized. PLEASE NOTE: Customers utilizing this service are responsible for the payment of all duties, taxes and other import fees imposed on shipments at the time of delivery. These charges vary from country to country, will be paid by our carrier and customers will be required to reimburse our carrier for these charges at the time of delivery.
      • International Standard - Service that many of our customers find attractive as it is offered for all items that we sell. Package transit times vary in different regions of the world, but generally average 4 to 9 business days (Monday – Friday) from the time of shipment from our distribution facility. This service offers full package tracking to the final destination. Your package will be delivered by the local Postal Service or a delivery partner in your country. All duties, taxes and other import fees imposed on shipments utilizing this service are included in the shopping cart to allow you to understand the full cost of the transaction at the time you finalize your order. No additional payments to the parcel delivery carrier will be required, upon delivery.
      • International Priority - Service offers a balance of a reasonably quick delivery for a modest premium for our international customers. This service is available for all items that we sell and deliveries are generally made within three to seven days from the time of shipment from our distribution facility. The International Priority service offers full package tracking to the final destination. All duties, taxes and other import fees imposed on shipments utilizing this service are included in the shopping cart to provide you with visibility of the full cost of the transaction at the time you finalize your order. No additional payments to the parcel delivery carrier will be required, upon delivery.
      • International Express - Quickest delivery option that we offer to our international customers. This service is available for all items that we sell and deliveries are generally made within two to five days from the time of shipment from our distribution facility. International Express service offers full package tracking to the final destination. All duties, taxes and other import fees imposed on shipments utilizing this service are included in the shopping cart to allow you to understand the full cost of the transaction at the time you finalize your order. No additional payments to the parcel delivery carrier will be required, upon delivery.

      Duties and taxes are not refundable, even in the event of a refused delivery. If an order is refused, the customer will be responsible for any additional duties and taxes on returned items, as well as the original and return shipping fees that are incurred.

      Commercial Invoices and Declared Values

      All shipments outside of the U.S. must include a commercial invoice. The declared values on the invoice for each shipment must equal the purchase price of the items included in the shipment. We are prohibited by law from lowering or changing the amounts for any declared values, or marking the package as anything but merchandise. We include all shipping charges on the commercial invoice as required by the carriers we utilize. We do not include the shipping charges in the value of the item. All shipments outside of the U.S are subject to inspection by customs and border security authorities.

      Shipments to Australia

      Effective July 1, 2018, all shipments to Australia for orders of less than AUD$1,000 are subject to Australian Goods and Services Taxes (GST). These taxes will be collected in the shopping cart at the time you complete your order and are remitted directly to the Australian government based on the new regulations. Please contact your local customs office for more details.

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