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Ask 3balls About: Returns & Warranties

Warranty Returns

If you need to return an item under warranty, please follow these instructions:

1. Pack all broken or damaged pieces inside the original carton if you can.
2. Contact customer service at 1-888-289-0300 for your RA #. Clearly write your RA # on the outside of the box along with the words “WARRANTY RETURN.”
3. Ship your item to the following address:

ATTN: Warranty Return
7320 ACC Blvd.
Raleigh, NC 27617

Note: Please allow up to 30 days for your warranty return to process. We will issue the appropriate replacement or refund if applicable. Please include this email and the original email order confirmation or invoice.

Important: Please do not include any accessories (e.g. headcover, tool, etc.) shipped with your order. You are responsible for the return shipping cost, including any and all taxes and duties. We suggest that you insure the shipment, since you will bear any risk of loss.

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