Order Processing
We process and ship orders every business day, Monday through Friday. We do not ship on Saturdays, Sundays or National holidays. All orders received (checkout and payment completed) by 2:00pm EST are shipped the same business day except for those shipping via the US Postal Service. US Postal shipments are dropped off at the Post Office the next business morning.

Insurance
We insure your purchase for its full value and all insurance costs are included in our quoted shipping rate.

Tracking your Package
You will receive a shipment confirmation e-mail the day that your order leaves our facility. This e-mail will contain your tracking number (if available) along with a link to the tracking website for your package. Please note that the US Postal Service does not offer package tracking at this time so USPS shipments will not be trackable.

Days in Transit
Days in transit are Monday through Friday only. Saturday, Sunday and National holidays are not considered days in transit. Also, the day that your order leaves our facility is not considered a day in transit. For example:

• A 2nd Day Air package shipped on Monday will arrive on Wednesday
• A 2nd Day Air package shipped on Friday will arrive on the following Tuesday

If you are considering an upgraded service or are just unsure about how long your package will take to arrive, please contact us so that we may assist you to choose the appropriate method.

Customer Pickups
You are welcome to pickup your order at our facility Monday through Friday between the hours of 9am and 5pm. We are not a retail facility so orders being picked up MUST be paid for in advance. Please call or e-mail us to arrange payment and coordinate your pickup. Massachusetts sales tax of 5% will be applied to all pickups.

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Continental United States
UPS Ground is our standard shipping method within the Continental US. UPS Ground requires 1 to 6 business days to arrive after leaving our facility and is fully trackable in route. We cannot ship to PO Boxes so please be sure to provide us with a physical shipping address.

For specific small, low value items such as socks, gloves, headcovers, etc. we do offer US Postal Service Priority Mail for shipments within the Continental US. Due to unpredictable delivery times and the ability to track shipments, US Postal Service Priority Mail is not available for any of our items for which it is not specifically indicated in our shipping rate tables.

For those of you in a hurry we also offer expedited shipping options including UPS Next Day Air, 2nd Day Air and 3 Day Select and FedEx Standard Overnight, Priority Overnight and 2 Day. Prices for these expedited services are quoted in our checkout system for you to consider.

Alaska, Hawaii and Puerto Rico
US Postal Service Priority Mail is our standard shipping method to AK, HI and PR. We also offer UPS 2nd Day and Next Day Air services, if available to your zip code. USPS Priority Mail typically takes 5-14 days to arrive to you and is not trackable. Delivery confirmation is included on all USPS shipments and is included in your charge.

APO/FPO Addresses and US Protectorates/Territories
We ship to APO/FPO addresses via US Postal Service Priority Mail. We can ship nearly all items to you, although some restrictions do apply. Delivery time varies widely from 5-30 days although most items arrive in less than 2 weeks and delivery confirmation is not currently available.

Domestic UPS Ground Transit Time Map

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FedEx International Priority
FedEx International Priority is our standard shipping method to all points outside of the United States. FedEx International Priority is, generally, delivered in just 2-5 business days after leaving our facility. FedEx International Priority is fully insured and is trackable online from the time that it leaves our facility until it arrives on your doorstep.

Brokerage Fees
FedEx International Priority is a brokerage paid service. This means that our shipping charge includes the cost of shipping and brokerage fees. While you will be responsible for customs duties, taxes any additional import fees upon delivery, you will not be subject to third party brokerage charges.

US Postal Service Air Letter/Parcel Post
For specific small, low value items such as socks, gloves, headcovers, etc. we do offer US Postal Service Letter/Parcel Post for international shipments. Due to unpredictable delivery times and the ability to track shipments, US Postal Service Air Letter/Parcel Post is not available for any of our items for which it is not specifically indicated in our shipping rate tables.

Please note that USPS Air Letter Post is a very reliable service but it is slow. In our experience, 2-3 weeks is the average transit time for USPS but packages regularly take anywhere from 1 to 5 weeks to arrive after leaving our facility. USPS shipments are fully insured but they are not trackable at this time.

Customs Duties and Taxes
Depending on your country’s laws, you may be subject to import duties and taxes on your purchase. Your charge from 3balls includes only the cost of your item(s) and the cost of shipping and you will be responsible for paying any additional import duties and taxes at the time of delivery prior to your package being released to you. Please note that we have no control over these charges nor can we predict accurately what they may be. Customs and taxation policies vary widely from country to country so please contact your local government office if you'd like more information.

Commercial Invoices and Declared Values
All of our international shipments include a commercial invoice. We represent all of our products as merchandise and the declared value for each item will be the exact price that you paid for it. We cannot, under any circumstances, lower the declared value or mark the package as anything but merchandise (this means NO gifts!!). We also note shipping charges on the commercial invoice as required by the carrier. We do not include the shipping charges in the value of the item.

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