If you receive something from 3balls and wish to return it, simply follow the steps below:
- Please email us us at support@3balls.com in order to obtain an RMA #.
- Safely Pack your item in a box (you can even use the same box we shipped it in) and write your RMA # on the outside of the box.
- Ship it back to us by whichever carrier you prefer* (please be sure to insure it!). *If the return is the result of an error on the part of 3balls, we will email you a shipping label (at our cost) for the return.
Please address your return to:
3balls.com, Inc.
Attn: Returns
319 Manley Street, Suite 1
West Bridgewater, MA 02379
When we receive your item in the same condition in which you received it, you can return it for the full purchase price* or a 3balls Gift Certificate for 110% of the item’s value (*less shipping in some cases).
Important Note About Shipping Costs:
In most cases, the shipping costs are the customer’s responsibility. The exception would be if it were an error on 3balls’ part that resulted in the return being necessary (i.e., we somehow sent the wrong item or the item was misrepresented on our website) in which case we would take care of everything. (Our goal is to see you 100% Happy.)
If your original order had qualified for and received free shipping as a result of meeting a certain price threshold and if a refund would bring your order total to below that free shipping threshold, the customary shipping charge will need to be deducted from your refund amount.
Very Important Note About Condition:
Items returned must be in the same condition in which they were
received in order to receive full credit.
Items purchased in "New", "Open Box, Cancelled Orders" or "Like New" condition and then used can be returned, but will receive a reduced refund value. The reduced value will be determined after our inspection of the club to determine the level of use. You will be notified of the reduced refund value after inspection and before a refund is issued.
We work really hard to make you smile every time. If you are ever unhappy with any part of your buying experience at 3balls we want to hear from you as soon as possible so we can take care of it! Just shoot us an email at talk2us@3balls.com.
